Global Internal Communications Officer

TT Electronics (Global Electronics Manufacturing and Engineering Company) | United Kingdom | December 2021 – May 2025

​

Internal Communications

• Team of one, responsible for global internal communications strategy and execution for 4,000 employees, half of which were deskless.

• Managed the company-wide Intranet, accessed by 1,800 unique users daily, which saw continuous growth and engagement since being implemented in Q4 2022.

• Successfully project managed the design, implementation, rollout and adoption of a new SharePoint-based intranet platform, on-time and under budget. The new platform allowed for more engagement, more connectivity, and more resource management. It replaced a system that was outdated and not widely used.

• Managed the distribution of all corporate news, including CEO updates, leavers and starters, new corporate priorities and need-to-know information.

• Streamlined more than 15 processes, leading to best practices being used, more collaborative work and eliminating version control issues.

• Maintained relationships with all levels of the organisation, and had an approachable, down-to-earth, authentic persona in the company.

• Updated Word, PDF and other file types to exceeded accessibility standards.

• Wrote, created and sent weekly email newsletters (via HubSpot), including the “From the Desk of Pam Medjesi,” blog that highlighted something personal and related it back to a relevant corporate priority. Open rates rose by more than 223% during my tenure.

• Led Human Resources, Sustainability, Marketing, Risk, Legal, Finance, Information Security & Technology and Engineering functions on communications and employee engagement best practices.

• Trusted resource and source of information; the phrase “What would Pam do?” is used at all levels of the organisation (really, that’s true, and such an honour).

​

Employee Engagement

• Co-led the training of more than 100 managers on Absence Management, Employee Engagement, Performance Management, Difficult Conversations and Recruiting. Feedback was unanimously positive, with one attendee sharing that I, “made [him] feel more seen and valued than anyone in [their] career.”

• Managed Women ConnecTT, a corporate event for female employees to learn, network and develop their communication skills. The event grew each year and got unanimously positive reviews.​

• Led the successful communications plan for the bi-yearly global employee engagement survey, which had a record-breaking 91% completion rate (35% increase from the previous survey).

• Manages large-scale global campaigns focused on corporate priorities and strategy.

• Worked alongside more than 20 locations, in 10 time zones, in four countries, and in four languages, including local dialects to ensure the communication campaigns are a success.

​

Content Creation & Branding​

• Acted as a ghostwriter for location-based leadership teams, Human Resources, Marketing, and company leadership.

• Created and edited internal collateral, including posters, digital screen content, presentations, postcards, and digital graphics, ensuring that all adhere to the corporate branding guidelines.

• Created templates in InDesign, Photoshop, Publisher, Word, PowerPoint and Excel for staff to use.

​

​

Design Lead / Communications Lead
Healthcare Excellence Canada (Pan-Canadian Health Organization funded by Health Canada) | Canada | July 2018 – May 2021
 

Branding

• Lead the development of all corporate assets using the new brand.

• Worked with the Senior Lead, Marketing to create a new brand for Healthcare Excellence Canada (amalgamation of the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute), including creating visual and written style guides.

• Provided guidance, training and support to all staff and external partners on the new brand.

• Developed new branded internal- and external-facing templates, including templates for MailChimp & ClickDimensions, the corporate website & SharePoint, PowerPoint, Word and Excel.

• Ensured consistent branding across staff-created documents (HR documents, PPTs, emails) within very tight timelines.

Content Creation

• Lead the creation, design, printing and publishing of all corporate documents, annual reports, resources, white papers, and information packages, totalling more than 100 documents during my tenure, ensuring the branding was consistent and of the highest quality.

• Created more than 500 digital assets including social media graphics, GIFs, infographics, Intranet graphics, website graphics, sound bites, videos and photos.

• Worked within 6 time zones to meet with various internal and external stakeholders at their convenience to discuss requirements for their projects, simplify language and establish design options to ensure the projects reached their intended audience and had the intended impact.

• Engaged with staff at all levels to ensure that the created assets and documents for their projects exceeded their vision and expectations.

• Worked on legacy PDF documents to ensure documents exceeded accessibility standards.

• Led the creation of toolkits, welcome packages, workbooks, nametags, PowerPoint presentations and other assets for more than 10 major events, while working with staff across the organization.

• Led the creation, production, delivery and inventory management for branded thank you cards, letterhead, envelopes, business cards and SWAG (hats, pens, notebooks, stickers, mugs).

• Tracked and inventoried all digital communication assets, including graphics, photos and videos.
   

Internal Communications

• Led the Internal Communications Working Group, consisting of Executive and Senior staff, to ensure the Internal Communications strategy was relevant and achieving its goals.

• Built the front-facing SharePoint Intranet for the new organization from scratch taking the best from the legacy organizations, including landing pages for each Corporate Services department, mental health resources, COVID-19 information and new staff information.

• Worked with the CEO, Executive Team and Human Resources daily to ensure that all internal messaging was accurate, while being valuable and accessible to staff.

• Maintained the Intranet and responded to staff requests within 1 business day. 

• Produced all staff meeting notes (recaps) twice a week within 1 hour of the meeting ending, published them on the Intranet, highlighting any action items for staff and disseminated them through MS Teams. I produced more than 70 meeting recaps during my tenue.

• Developed an Internal Communications strategy and executed the campaigns. Under my leadership, Internal-facing staff surveys saw an increase from 60% to 98% participation.

• Co-Led the Social Committee, which was responsible for 4 large events throughout the year aimed at increasing staff satisfaction and employee engagement.

• Member of the HR Committee, an invitation-only committee that provided information & feedback to the Human Resources team and helped create new policies.

​

​

Digital Media Coordinator

WaterAid Canada (Non-Profit) | Canada | Dec 2016 – March 2018

​

• Managed, planned and executed a nation-wide photo contest with a large grand prize donated by VIA Rail. The final number of entries was 110% more than the project’s goal.

• Developed and executed social media campaigns. The organization’s number of followers on online platforms increased by 80%, and engagement increased by 203%.

• Developed and executed online campaign strategies for the major fundraising campaigns (Winter 2016, Spring 2017, Summer 2017, Winter 2017, Spring 2018), with the goal of increased donor base and increased brand recognition.

• Incorporate new and engaging online advertising methods, testing their effectiveness and making recommendations on their continued use for the organization.

• Created monthly reports to track online analytics, including web traffic, bounce rates, impressions, user locations, popular content types to recommend and adapt strategies that appealed to our audiences.

• Managed the organization’s Google account, including all staff email accounts, Google Not for Profit Suite, Google Analytics, AdWords, Tag Manager and Google Grants.

• Managed the Google AdWords account (both Grant and Paid) and the click through rates and impressions had an increase of 75%.

• Maintained consistent brand look and language across all platforms, documents, internal and external resources and created templates for InDesign, Photoshop, Publisher, Word, PowerPoint and Excel for staff use.

• Developed relationships with other WaterAid offices around the world (Australia, Sweden, Japan, USA, UK, India) to share content, to ensure consistency in all communications, to eliminate the duplication of work across the federation and make communication departments more efficient.

• Developed digital assets (graphics, gifs, videos) for social media channels, ensuring that the content appealed to our different audiences, leading to more interactions and impressions.

• Founded the social committee to boost employee engagement and staff involvement.

• Collaborated with the WaterAid UK Internal Communications Office and the IT Department on the newest technologies available to staff, promoted the new tools and trained the WaterAid Canada team on how to use the technologies.

• Acted as WaterAid Canada’s Internal Communications Coordinator, disseminating information from WaterAid UK’s Internal Communications Office while making it relevant to the Canadian team.

• Managed the migration of the organization’s website from WordPress to Drupal, working with tight deadlines, a new visual brand, outside agencies located in multiple countries and time zones, and a limited budget. WaterAid Canada was the first federation to launch the new Drupal website, with the launch happening ahead of schedule.

• Managed, planned, coordinated and executed a Giving Tuesday campaign that brought in over $3,500.

• Managed, tested and deployed a new donation system, completely replacing the old system to make receiving and processing donations more efficient and easier for staff to manage.

• Drafted, edited, and sent all communication via MailChimp to our subscriber base with monthly newsletters, campaign announcements and promotions.

• Wrote copy for newsletters, social content, advertisements, infographics and online marketing pieces.

• Coordinated joint campaigns with large corporate partners, bringing in more than $550,000.

• Developed a direct mail strategy in coordination with the Annual Fund Manager to retain monthly donors and increase monthly gifts.

• Created and designed web pages on WordPress and Drupal using HTML and CSS code.

• Managed and maintained the organization’s domains, redirects, email server, file manager.

• Managed a content calendar that other teams feed into, ensuring that content from multiple teams was promoted and featured.

​

​Additional experience available on LinkedIn.