Marketing & Communications Operations Specialist

Healthcare Excellence Canada (Pan-Canadian Health Organization funded by Health Canada) | Canada | October 2025 – present

• Managed the internal workflows and project coordination systems for HEC's website migration from Umbraco to Storyblok, including more than 900 bilingual pages.

• Maintained Microsoft Planner systems, bug tracking logs and launch coordination activities to support a smooth and successful website launch.

• Became the trusted go-to person for website migration questions, troubleshooting issues, while helping coordinate between internal teams and external vendors.

• Helped coordinate bilingual content reviews, accessibility checks and managed the quality assurance processes during the website redevelopment and launch.

• Built and improved workflows, tracking systems and team processes to support collaboration and efficiency across the Communications and Marketing team including HEC's bug tracking log and internal web intake process.

• Helped develop internal processes and governance approaches that support on-going website and communications operations including updated Copydeck templates, Storyblok training guides & videos and HEC's Website Content Playbook.

• Supported internal communications components of major organizational campaigns and launch activities including HEC's 2026-2031 strategy.

• Current, active member of HEC's All-Staff Planning Committee, supporting staff engagement and internal event coordination.

• Coordinated organization-wide logistics and shipments for staff and Board appreciation packages.

• Works closely with the Marketing team, Communication Business Partners, the internal Translation team and the IT team to support day-to-day operations across the organization.

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Global Internal Communications Officer

TT Electronics (Global Electronics Manufacturing and Engineering Company) | United Kingdom | December 2021 – May 2025

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Internal Communications

• Team of one, responsible for global internal communications strategy and execution for 4,000 employees, half of which were deskless.

• Managed the company-wide Intranet, accessed by 1,800 unique users daily, which saw continuous growth and engagement since being implemented in Q4 2022.

• Successfully project managed the design, implementation, rollout and adoption of a new SharePoint-based intranet platform, on-time and under budget. The new platform allowed for more engagement, more connectivity, and more resource management. It replaced a system that was outdated and not widely used.

• Managed the distribution of all corporate news, including CEO updates, leavers and starters, new corporate priorities and need-to-know information.

• Streamlined more than 15 processes, leading to best practices being used, more collaborative work and eliminating version control issues.

• Maintained relationships with all levels of the organisation, and had an approachable, down-to-earth, authentic persona in the company.

• Updated Word, PDF and other file types to exceeded accessibility standards.

• Wrote, created and sent weekly email newsletters (via HubSpot), including the “From the Desk of Pam Medjesi,” blog that highlighted something personal and related it back to a relevant corporate priority. Open rates rose by more than 223% during my tenure.

• Led Human Resources, Sustainability, Marketing, Risk, Legal, Finance, Information Security & Technology and Engineering functions on communications and employee engagement best practices.

• Trusted resource and source of information; the phrase “What would Pam do?” is used at all levels of the organisation (really, that’s true, and such an honour).

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Employee Engagement

• Co-led the training of more than 100 managers on Absence Management, Employee Engagement, Performance Management, Difficult Conversations and Recruiting. Feedback was unanimously positive, with one attendee sharing that I, “made [him] feel more seen and valued than anyone in [their] career.”

• Managed Women ConnecTT, a corporate event for female employees to learn, network and develop their communication skills. The event grew each year and got unanimously positive reviews.​

• Led the successful communications plan for the bi-yearly global employee engagement survey, which had a record-breaking 91% completion rate (35% increase from the previous survey).

• Manages large-scale global campaigns focused on corporate priorities and strategy.

• Worked alongside more than 20 locations, in 10 time zones, in four countries, and in four languages, including local dialects to ensure the communication campaigns are a success.

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Content Creation & Branding​

• Acted as a ghostwriter for location-based leadership teams, Human Resources, Marketing, and company leadership.

• Created and edited internal collateral, including posters, digital screen content, presentations, postcards, and digital graphics, ensuring that all adhere to the corporate branding guidelines.

• Created templates in InDesign, Photoshop, Publisher, Word, PowerPoint and Excel for staff to use.

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Design Lead / Communications Lead
Healthcare Excellence Canada (Pan-Canadian Health Organization funded by Health Canada) | Canada | July 2018 – May 2021
 

Branding

• Lead the development of all corporate assets using the new brand.

• Worked with the Senior Lead, Marketing to create a new brand for Healthcare Excellence Canada (amalgamation of the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute), including creating visual and written style guides.

• Provided guidance, training and support to all staff and external partners on the new brand.

• Developed new branded internal- and external-facing templates, including templates for MailChimp & ClickDimensions, the corporate website & SharePoint, PowerPoint, Word and Excel.

• Ensured consistent branding across staff-created documents (HR documents, PPTs, emails) within very tight timelines.

Content Creation

• Lead the creation, design, printing and publishing of all corporate documents, annual reports, resources, white papers, and information packages, totalling more than 100 documents during my tenure, ensuring the branding was consistent and of the highest quality.

• Created more than 500 digital assets including social media graphics, GIFs, infographics, Intranet graphics, website graphics, sound bites, videos and photos.

• Worked within 6 time zones to meet with various internal and external stakeholders at their convenience to discuss requirements for their projects, simplify language and establish design options to ensure the projects reached their intended audience and had the intended impact.

• Engaged with staff at all levels to ensure that the created assets and documents for their projects exceeded their vision and expectations.

• Worked on legacy PDF documents to ensure documents exceeded accessibility standards.

• Led the creation of toolkits, welcome packages, workbooks, nametags, PowerPoint presentations and other assets for more than 10 major events, while working with staff across the organization.

• Led the creation, production, delivery and inventory management for branded thank you cards, letterhead, envelopes, business cards and SWAG (hats, pens, notebooks, stickers, mugs).

• Tracked and inventoried all digital communication assets, including graphics, photos and videos.
   

Internal Communications

• Led the Internal Communications Working Group, consisting of Executive and Senior staff, to ensure the Internal Communications strategy was relevant and achieving its goals.

• Built the front-facing SharePoint Intranet for the new organization from scratch taking the best from the legacy organizations, including landing pages for each Corporate Services department, mental health resources, COVID-19 information and new staff information.

• Worked with the CEO, Executive Team and Human Resources daily to ensure that all internal messaging was accurate, while being valuable and accessible to staff.

• Maintained the Intranet and responded to staff requests within 1 business day. 

• Produced all staff meeting notes (recaps) twice a week within 1 hour of the meeting ending, published them on the Intranet, highlighting any action items for staff and disseminated them through MS Teams. I produced more than 70 meeting recaps during my tenue.

• Developed an Internal Communications strategy and executed the campaigns. Under my leadership, Internal-facing staff surveys saw an increase from 60% to 98% participation.

• Co-Led the Social Committee, which was responsible for 4 large events throughout the year aimed at increasing staff satisfaction and employee engagement.

• Member of the HR Committee, an invitation-only committee that provided information & feedback to the Human Resources team and helped create new policies.

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​Additional experience available on LinkedIn.